How can we help you?

Ekelea is a peer-to-peer escrow platform. You and a friend create a challenge, both lock your stake, and a trusted mediator decides the winner. Funds are released automatically — no one can touch the money mid-challenge.

Click 'Get started' on the homepage, fill in your full name, email, and phone number, then set a password. You can start creating challenges as soon as you deposit funds.

Yes. The web app is fully responsive and works on any smartphone browser. Native apps are on the roadmap.

Go to Deposit in the sidebar, enter an amount, and confirm the M-Pesa STK Push prompt that appears on your phone. Funds reflect in your wallet within seconds.

Ekelea does not charge deposit fees. Standard Safaricom M-Pesa transaction charges may apply based on your tariff band.

Navigate to Withdraw, enter the amount you want to send to M-Pesa, and confirm. Withdrawals are processed instantly during business hours.

The minimum deposit is KES 10. The minimum withdrawal is KES 50. These limits may be adjusted periodically.

Click 'Create Challenge' in the sidebar. Give the challenge a title, define the two possible outcomes (e.g. Team A / Team B), set the stake amount per side, choose a mediator, and submit. Your stake is locked from your wallet immediately.

After creating the challenge, you receive a unique invite link. Share it with your opponent. They accept, and their stake is locked automatically. The challenge becomes ACTIVE once both sides have staked.

Challenges can be cancelled before the opponent accepts. Once both sides have staked, only the mediator or admin can cancel, and all stakes are refunded.

The mediator submits the result. Ekelea calculates payouts, deducts the platform fee, and releases winnings instantly to the winner's wallet.

A mediator is a mutually trusted third party — a friend, referee, or impartial observer — chosen during challenge creation. They cannot access funds; they only submit the outcome.

Contact Ekelea support with evidence. Our team reviews disputes and can override incorrect settlements. All challenge activity is logged with full audit trails.

Yes. Funds are held in a secure escrow wallet and cannot be accessed by any participant until the mediator settles. Ekelea uses rate limiting, duplicate-prevention, and idempotent payment processing.

Go to Transactions in the sidebar. You'll see all deposits, withdrawals, stake locks, and payouts with full timestamps and reference numbers.

M-Pesa transactions typically complete within 30 seconds. If a deposit is pending for over 5 minutes, check your M-Pesa messages. If still unresolved, contact support with the M-Pesa reference.